Frequently Asked Questions

Below are some of the most frequently asked questions.
If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.

Question: What payment methods do you accept?
Answer: Personal Checks.

Question: Is deposit required and when is final payment due?
Answer: A (1/3) deposit or a minimum of $100.00 deposit is required when booking events. Final payment is due at delivery.

Question: How far in advance to I have to book my event?
Answer: Generally, the larger the event the further in advance you should reserve the day. Two week advance notice is generally acceptable to guarantee all equipment is available.

Question: Are there any delivery or setup fees.
Answer: Delivery fees vary upon location. Setup fees may apply depending on the size of event and materials needed.

Question: When is delivery scheduled?
Answer: Delivery is generally scheduled the Tuesday before a weekend event.
All setups are normally made a day prior to event date with the exception of weddings which are two days in advance.

Question: Is there a fee for pick up and delivery?
Answer: Delivery fee covers both delivery and pick up.

Question: What happens if items are damaged or lost?
Answer: The customer is responsible for all items from the time of delivery to time of pick up. The customer will be charged replacement or repair costs for lost, stolen or damaged equipment.

Question: Can you install over decks, patios and driveways?
Answer: Yes, our frame tents can be installed over all of the above given the space needed.
Sometimes this requires special anchoring so please let us know if you change the surface that your event will be located on.